Terms And Conditions

Release Hypnotherapy / Garry Coles – Terms and Conditions

This agreement sets out the terms and conditions relating to our work together.

1. You confirm that you know of no reason why you should not receive hypnotherapy and confirm that you have not been advised against receiving it for medical reasons by any health care professional and accept that it is your responsibility to ascertain suitability for treatment from your GP or other health care professional. It is recommended that you should seek the advice of a qualified medical practitioner before commencing any treatment or if you have any questions related to your mental or physical health, physical fitness, or medical conditions. Also, it is not recommended that you stop or alter any treatment you are currently receiving without prior consent of your doctor or mental health advisor.  

2. You agree to the terms and conditions in these contract notes and accept full responsibility for receiving hypnotherapy, NLP, psychotherapy and related complementary therapy treatment.

3. We agree to work together to address the issues presented by you, you are consulting with us for our extensive training, qualifications and experience, however, because of the individual nature of the treatment, and differing psychological makeup of individuals, no guarantee of a result or cure can be given.  

4. The cost of each session or package of sessions is as agreed prior to commencement of the first session. Payment is due prior to the session (or package of sessions), however, individual sessions can be paid for immediately at the end of each session. Payment can be made by cash, bank transfer, or debit or credit card (Visa or Mastercard only). Google Pay and Apple Pay can be accepted where charges fall within their maximum allowed. No refunds will be offered for missed or unused appointments, or for any other reason, including a lack of results, or for unused prepaid package sessions, except in exceptional circumstances at the discretion of Release Hypnotherapy.

5. You agree to attend appointment at the time agreed. Late arrival may necessitate a shortened session, so as not to inconvenience other client / patient appointments. Missed appointments and cancellation with less than 48 hours’ notice, (5 days for Harley Street appointments), please note weekends are excluded as part of the 48 hours, will result in you being liable for the full session fee, or forfeiture of a single consultation session if a package of sessions has previously been paid for.

6. Contact between our sessions will be limited to telephone or email. 

7. Any anti-social behaviour by you will result in the immediate cessation of treatment.  Attending a consultation under the influence of alcohol or recreational drugs may result, at the discretion of the therapist, in the session being terminated without refund.

8. Your welfare is our primary concern and will only take second place if not to do so would seriously jeopardise other members of the public or my welfare.

9. We will ensure that your confidentiality will be maintained in all, but the most exceptional circumstances and all information collected during the sessions will be protected at all times. Information will only be disclosed under a Court Order (civil, criminal or coroner’s Court) or where not to disclose could potentially, in our professional opinion, cause danger or serious harm to yourself or others.  Information may also be shared with an NHS medical practitioner or other Health Professional, but only with your agreement. As a courtesy we would like to provide information to your General Practitioner (GP), but only with your agreement. Please see our separate GDPR privacy policy.

10. There may be slight risks associated with psychological services. During the process of treatment, there may be reason to review some unpleasant memories or to experience some uncomfortable emotions. It is acknowledged that making personal changes in behaviour, thinking and emotions through hypnotherapy sometimes requires learning by trial and error and some confusion or setbacks in the process may occur. You acknowledge and agree to accept these potential risks.

11. We are members of several voluntary self-regulating bodies including the Complementary and Natural Healthcare Council (CNHC), the British Society for Clinical Hypnosis (BSCH) and The National Guild of Hypnotist (in the USA) and are obliged to comply with the bye laws and Codes of Ethics. These (and other organisations to which we belong), also provide complaints and disciplinary procedures. Please contact the relevant bodies for further information.

12. We have obligations under some voluntary self-regulating bodies to continue professional learning and development and therefore we may share case histories with supervisors and peer-support groups. All information will be anonymous, and this will not be a breach of professional confidentiality.    

13. We endeavour to act, always, with integrity in a professional and ethical manner. We will not advise or continue treatment for longer than is considered necessary.

14. We will ask you at your appointment to tick a box if you consent to us following up in the future in relation to the treatment, or if you wish to receive promotional/ further information about services we may offer in the future, or about your wellbeing in general. If you do not tick this box, we will not contact you for these purposes

15. Remote consultations are available in certain circumstances via Skype, Facetime, Zoom and WhatsApp, but clients are reminded of the potential security implications of such services and take full responsibility for them.

16 Home visits are available to anywhere in the world but will require any traveling and wait time to be paid at the normal hourly rate along with reimbursement of all travel, accommodation and incidental costs incurred.

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